Nanaimo Honda Privacy Policy

Last Updated: September 19, 2025

1. Introduction

Nanaimo Honda (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

By using our website (www.nanaimohonda.com), visiting our dealership, or interacting with us in any way, you agree to the practices described in this Policy. If you do not agree, please discontinue using our services.

2. Personal Information We Collect

We may collect both personal and non-personal information, including:

  • Contact Information: name, mailing address, email, phone.
  • Identification: driver’s license, date of birth (as required).
  • Vehicle Information: VIN, make, model, year, service history, warranty details.
  • Financial Information: credit history, payment details, financing/lease applications.
  • Employment Information: employer, occupation (for credit purposes).
  • Communications: emails, inquiries, feedback, and service requests.
  • Online Usage: IP address, browser type, device info, pages visited, referral links, and cookies.
  • Sensitive Information: We generally do not collect sensitive information (e.g., medical, racial, religious data), and if ever required, it will only be with your explicit consent.

3. How We Collect Information

We collect information:

  • Directly from you (forms, emails, phone calls, in-person).
  • Automatically (cookies, server logs, analytics tools).
  • From third parties, such as credit agencies, insurance providers, or affiliated service providers, with your consent.

4. Use of Information

We use your personal information for purposes such as:

  • Processing vehicle purchases, leases, trade-ins, and financing.
  • Providing vehicle servicing, repairs, parts, and warranties.
  • Contacting you about recalls, service reminders, or promotions.
  • Assessing finance applications and credit approvals.
  • Responding to inquiries, requests, and feedback.
  • Conducting research, analytics, and improving our services.
  • Marketing (with your consent).
  • Legal, regulatory, and safety compliance.

We will not sell or rent your personal information.

5. Cookies, Analytics & Third-Party Tools

When you visit our site, we may use cookies and tracking technologies, including third-party services such as:

  • Google Analytics
  • Google Ads / Adwords
  • Facebook Pixel / Meta tracking

These tools help us:

  • Understand visitor behaviour.
  • Deliver relevant offers and advertising.
  • Track repeat visits and improve website experience.

You can opt out of Google Analytics tracking by using the Google Analytics Opt-Out Add-on or adjust ad preferences via Google Ads Settings.

6. Consent

We collect, use, and disclose personal information with your consent or as permitted by law. Consent may be:

  • Express (e.g., signed forms, opt-in boxes).
  • Implied (e.g., providing info for a service request).

You may withdraw consent at any time, subject to legal or contractual restrictions. This may affect our ability to provide certain services.

7. Disclosure of Information

We may share your personal information with:

  • Finance companies, credit bureaus, and insurance providers.
  • Service providers (IT, hosting, marketing, analytics).
  • Other Honda dealers or affiliates you’ve contacted within the network.
  • Government/regulatory authorities (e.g., recalls, legal obligations).
  • Third parties in the event of a sale, merger, or acquisition.

We may also share aggregated, non-identifiable information (e.g., number of users who searched for a vehicle model).

8. Cross-Border Transfers

Personal information may be processed or stored outside Canada (e.g., by Google, Meta, or cloud providers). In such cases, it will be protected by contractual and technical safeguards, but may be subject to foreign laws.

9. Retention of Information

We retain your information only as long as necessary for the purposes outlined above, or as required by law. Once no longer needed, it will be securely deleted, destroyed, or anonymized.

10. Security

We take appropriate measures to protect your information, including:

  • Administrative controls (employee training, confidentiality agreements).
  • Physical safeguards (secure storage, restricted access).
  • Technological protections (firewalls, encryption, secure servers).

Access is restricted to employees, contractors, and agents who require the information to perform their duties.

11. Your Rights

You have the right to:

  • Access your personal information.
  • Request corrections or updates.
  • Request deletion, subject to legal obligations.
  • Withdraw consent for certain uses.

Requests can be made to our Privacy Officer (see Section 13).

12. Changes to this Policy

We may update this policy periodically. Significant changes will be posted on our website with an updated “Last Updated” date.

13. Privacy Officer Contact

If you have questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact:

You may also contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada if your concern is not resolved.

14. Governing Law

This Privacy Policy is governed by the laws of Canada and the Province of British Columbia.